CareNest Thailand

Introduction

This Privacy Policy explains how CareNest Thailand ("we," "us," or "our") collects, uses, and protects personal data when you use www.carenestthailand.com or contact us through our forms.

By using our website and submitting an inquiry, you agree to the practices described in this policy.

1. Data We Collect

When you submit an inquiry form, we may collect:

• Full name
• Email address
• Phone number
• Location
• Service interest
• Message content
• Technical metadata needed to operate and secure the form submission flow

2. How Your Data Is Processed

Form submissions are sent from your browser to our Cloudflare Workers backend endpoint over HTTPS.

The backend processes your request and triggers an email delivery workflow using Resend so your inquiry is forwarded to our inbox.

We use this flow to respond to your inquiry and provide requested service information.

3. Why We Use Your Data

We use inquiry data to:

• Respond to your request
• Coordinate service matching and follow-up
• Operate and secure our contact workflow
• Maintain service records related to customer communication

4. Service Providers

We rely on third-party providers that process data on our behalf to deliver the website and contact workflow.

• Cloudflare (hosting, edge platform, Workers backend infrastructure)
• Resend (transactional email delivery for inquiry forwarding)
• Google Analytics (traffic and event analytics, if enabled)

5. Legal Basis for Processing

Where required by applicable law, we process personal data on one or more of the following bases:

• Your consent when you submit inquiry information
• Legitimate interest in responding to inquiries and operating our services
• Legal obligations where applicable

6. Data Sharing and Disclosure

We do not sell your personal data. We may disclose data only to:

• Service providers involved in website hosting, backend processing, and email delivery
• Authorities when required by law

7. Data Retention and Security

We retain inquiry data only as long as needed for support, operational, legal, and record-keeping purposes.

We use reasonable technical and organizational safeguards, including HTTPS transport and restricted access to operational systems.

8. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion where legally permitted
• Object to or restrict certain processing

To make a request, contact [email protected].

9. International Transfers

Because we use cloud and email providers, your data may be processed in multiple jurisdictions where those providers operate.

10. Third-Party Links

Our website may include links to external services (such as WhatsApp, Line, and social media). Their privacy practices are governed by their own policies.

11. Children's Privacy

Our website and services are intended for adults arranging childcare services. We do not knowingly collect personal data directly from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this policy or your personal data, contact us:

Email: [email protected]

Phone: +66 64 021 1969

14. Analytics and Cookies

We may use analytics tools (such as Google Analytics) to understand site traffic and improve user experience.

• Essential technologies required for core website operation
• Analytics technologies to measure traffic and interactions